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The EV charging industry is entering a pivotal moment. With profitability in sight, network operators face new and evolving challenges that will determine their success in the years ahead. The 2025 State of EV Charging Network Operators Report offers a deep dive into these issues, revealing where operators stand in scalability, network stability, and customer experience.
Survey findings highlight that while profitability is within reach, operational hurdles remain significant.
Biggest Challenges:
Energy availability at charging sites – 46% of operators cite this as their top issue.
Maintaining high utilization of chargers – 39%.
Stability and reliability of the charger network – 37%.
Reducing operational costs – 35%.
Scaling up to meet increased demand – 32%.
Maintaining high charger utilization and ensuring network stability are critical for profitability, yet they rank only as the second and third most pressing issues.
Network Scalability:
Only 18% of operators consider their networks highly scalable.
A vast majority (80%) rate scalability as moderate, while 2% say it’s minimal.
No operators reported being fully scalable.
Platform Scalability:
The charging management platform (CPMS) must scale across all operational areas.
Across four scalability metrics, 45%–61% of operators rated their CPMS as minimally or moderately scalable.
To improve driver satisfaction and operational efficiency in 2025, operators are prioritizing:
Optimizing operations – 33%.
Implementing the right pricing models to stand out from competitors – 29%.
Expanding the number of public charging sites – 29%.
These investments aim to enhance service quality, increase network reliability, and create competitive advantages.
The findings are based on a survey conducted in January 2025 by Global Surveyz, involving:
300 full-time EV industry employees from North America and Europe.
Participants included decision-makers from Charge Point Operators (CPOs) and Electric Vehicle Service Providers (EVSPs).
Roles covered IT, operations, product, business development, research, eMobility, and executive leadership.
pilot is a global leader in EV charging and energy management software, with:
110,000+ managed plugs.
Hundreds of thousands of roamed plugs.
4.5M+ drivers using its platform.
Support for 1600+ OCPP-ready charger types.
Operations in 32 countries.
| Category | Key Data |
|---|---|
| Top Challenge | Energy availability at sites (46%) |
| Charger Utilization | 39% see it as a major challenge |
| Network Reliability | 37% consider it a significant issue |
| Highly Scalable Networks | Only 18% |
| Platform Scalability | 45%–61% minimally/moderately scalable |
| Top Investment Priority | Optimizing operations (33%) |
Final Word
The 2025 State of EV Charging Network Operators Report makes one thing clear: success in this industry depends on solving grid availability issues, scaling networks intelligently, and optimizing platforms for efficiency. Operators that address these areas will be better positioned to meet surging EV demand while ensuring a superior driver experience.
